Returns & Exchanges
At The Whistling Kettle, we want you to be completely satisfied with your premium tea and accessories. If your order doesn't meet your expectations, we offer a 30-day window for returns on eligible non-perishable items and store credit for unopened tea.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive an authorization code.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring that tea tins are sealed and teaware is padded to prevent breakage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing